Returns

Try Dark Cacao. If it isn't for you, email us within 14 days of delivery and we'll refund your first box in full.

• Applies to your first Standards box only, whether bought once or as the first box of a subscription.
• One claim per customer and household.
• Email hello@eatstandards.com within 14 calendar days of delivery with your order number and a short explanation of why the product wasn’t for you.
• No food return is required.
• We refund the full amount you actually paid for the first box, including any standard delivery charge paid, to your original payment method.
• We issue refunds promptly; your payment provider or bank can take 5–10 working days to process them.
• The guarantee does not apply to later subscription renewals.
• Faulty, damaged, missing or misdescribed goods remain covered separately under our returns policy.

This voluntary guarantee is in addition to, and does not affect, your statutory rights.

If your box arrives crushed, opened or the bars are in poor condition, send us a photo within 14 days and we’ll replace the box or refund it in full — whichever you prefer. You don’t need to return anything.

Because our bars are perishable food, we can’t resell returned stock. Under UK consumer law, perishable goods are exempt from the standard 14-day change-of-mind return. If your box is still sealed and unopened we’ll always try to help, so please ask.

If we sent the wrong thing, or the count is short, tell us and we’ll dispatch the correct order immediately at no cost.

Cancel, pause or skip any time before your next dispatch day and you won’t be charged. If a renewal charge slips through after you’ve asked to cancel, we refund it in full.

Email hello@eatstandards.com with your order number and, where relevant, a photo. Refunds go back to your original payment method within 5–10 working days.